HealthSunday, November 8
University Hospitals' MyChart is back online after more than two weeks
The 5AM Westlake team
If you're a University Hospitals patient, you can log in to MyChart again. UH announced Saturday that the portal is up and running, ending an outage that began when UH disconnected its systems from the internet after detecting unusual activity on its servers.
MyChart went dark Oct. 22 and returned Nov. 7
- Oct. 22UH detects unusual activity on its servers and disconnects its systems from the internet.
- Oct. 26UH says it is still working to restore MyChart and gives no date.
- Oct. 28UH says patients are seeing virtually no impact on the level of care.
- Nov. 5UH says its hospitals, emergency departments and physician offices remain open.
- Nov. 7UH announces MyChart has been restored.
Sources: Cleveland.com, News 5 Cleveland WEWS, cleveland19.com
Not everything is caught up yet. UH cautioned that some features may not be fully functional while it reconciles data. Until now, patients handled routine needs by phone, and one told News 5 he waited 20 minutes for someone to answer.
- Outage began: Oct. 22, when UH disconnected from the internet
- Stayed open throughout: hospitals, emergency departments and physician offices
UH says what to expect now that MyChart is back
| Topic | What UH says |
|---|---|
| New test results | May be delayed while data updates |
| Bill pay | Can resume through MyChart once restored |
| Scam calls | UH won't call, text or email for passwords |
Sources: Cleveland.com, News 5 Cleveland WEWS
UH is still working with outside experts and in contact with law enforcement, it said Oct. 26, and it hasn't shared details on what happened.